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I’ve just about had it up to here with Microsoft Office (if you’re not able to remote view I’m holding my hand up to my forehead). I got a new laptop about two months ago and since then I’ve been struggling. I followed the instructions and installed my previous software on my new machine but I’m having all sorts of problems. Registration problems, registry issues, Outlook having a hissy fit and crashing every time I try an open an email with embedded images, Word doing the same when I try to use the thesaurus, the list goes on.

I’ve always used Microsoft Office, mainly because it came pre-installed on my laptop and virtually everyone in the business world uses Word and Excel as standard so it’s convenient to have documents in that format.

But on the advice of a friend, John Baldwin of NETS Ltd, I’ve switched to OpenOffice.org. If you’ve never heard of OpenOffice.org, it’s time you did.

The programme has six full-blown applications: the Writer word processor, Calc spreadsheet, Impress presentations program, Base database program, Math equation editor, and Draw graphics program.But best of all, it’s free!

I’ve been using it for about a month now and I’ve found it really easy to use. It has all the features you’d expect, but some very nice extras as well, the most useful being the wizards. I now use OpenOffice.org for all my personal stuff as well as writing blog posts and basic bookkeeping jobs such as cashflow forecasts and expense/purchase lists. It will also open other programmes so you can still open Word and Excel documents, and it will save as these formats as well.

What is OpenOffice?

“OpenOffice.org is the leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases and more. It is available in many languages and works on all common computers. It stores all your data in an international open standard format and can also read and write files from other common office software packages. It can be downloaded and used completely free of charge for any purpose.” – OpenOffice.org website

Never heard of open-source software?

It’s software that has been developed in collaboration by programmers and end-users. They have access to the source code (hence the name) so they can modify and improve it. It’s free to download, use and distribute, by anyone for any purpose.

But what if I have a problem?

No problem, there’s a wealth of free advice and support out there. No hanging on the end of a telephone line whilst being charged exorbitant call rates!

If this sounds too good to be true, I promise you it’s not. Open-source software is probably more common than you think. If you use Wordpress for your blog, Mozilla Firefox for your internet browser or Joomla for your website then you’re already using open-source software.

So if you’re looking for an office programme that’s both free and easy to use, try OpenOffice.org. I’m a convert, are you?

P.S. I used OpenOffice.org to write this post!

Kassia is our new contributor here at SEM. She runs Bright Angels, a company that helps small and medium sized businesses with their bookkeeping, marketing, and admin services. She also blogs at Working Mum

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In typical fashion, we totally missed the first of the Business Mum’s Blog Carnival which we’ll be hosting in a couple of months – obviously we’ll remember. We blame the tax deadline and demanding little people…

Anyway, if you haven’t already, head over to Helen Lindlop’s blog Business Plus Baby to check out the carnival. The next one is being hosted by Family Friendly Working. Email your posts by 19th February to antonia [at] familyfriendlyworking.co.uk and the carnival will run on 25th Feb.

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Kansas Army National Guard

Last week I wrote about how my childminder being on leave due to a recent op has really screwed up my month forced me to reassess my priorities and how I am working, because it’s clear that I’m not going to achieve as much out of my day as I normally do. After time management (I know, I know it’s tedious even thinking about time management), I’ve really had to look at my options for offloading and outsourcing.

There’s also another word for this that makes a lot of mother’s shudder: delegate

Just like when you feel like you might explode because you’re trying to do everything at home and not delegating, many of us find that in being the boss, delegating has become unfamiliar territory, particularly if you’re a sole trader.

Delegating to another staff member/hiring someone, or outsourcing elements of your workload may not be an option if you are on a very tight budget or just starting out, but before you sack off the idea of getting some help, weigh up the cost of not doing it, or doing it in dribs and drabs over a longer period of time, versus paying someone else to do it. The great majority of the time, the numbers stack up.

A few months ago, I outsourced a re-edit of an ebook that I had been trying to re-edit for months. It took two days for the work to be done and I could get on with doing other stuff and promoting it. I saved myself time but also realised that sometimes in obstinately clinging to doing stuff myself and being a tight *rse (joking), I’m costing myself money and my sanity – it’s good to know the value of your time.

If your working circumstances have changed, this is a great time to learn how to let go.

Working for yourself, especially when you’re solo can make you precious and a bit of a control freak.

I’ve already realised that the sky won’t fall down if I’m not doing every last little itty bitty thing. In fact, I’ve acknowledged that I have no desire to do everything.

This is a really good time to assess where you are going.

If you have plans to grow your business and don’t want the business built totally around you (makes it difficult to sell in the future), you have to let go and build the business as a separate entity to you anyway.

Check out virtual assistants (VA’s), sites like People Per Hour and Elance- The latter types of site are great for specific tasks. Consider your options for bartering (check out our post on swapsies), or look at what budget you have and see if someone is willing to do work experience. Note that irrespective of how much you’re paying people, you need to allow some time to train them/explain the work, so it’s better to do this sooner rather than later. Also consider hiring someone local on a freelance basis. Obviously the advantage of using online services is that you can take advantage of remote working and even in some circumstances, a strong exchange rate if you’re getting someone from abroad.

What should you outsource? If there is stuff you’re doing that you’re not particularly good at that is costing you time that you could be applying elsewhere to increase your revenue, look at your options. It’s good to know your strengths and it’s better to outsource something and save time, get it up and running, and increase your revenue etc, than it is to not do it, or take double, triple, or ten or twenty times the amount of time to do it and cost yourself money to boot. Some of these things may never get done!

Also, don’t complicate things. One of the most simple things I ‘outsourced’ was the cleaning of my own home. I’ve saved hours of time off my week which I can spend doing stuff with the kids or working.

Some things to remember:

Get a clear idea of how you work and what needs to be done. You may find that you don’t need outside help…you just need to be more organised.

Make sure that you can clearly explain what needs to be done. If you can write out a procedures sheet and any other supporting material it helps. Yes it’s an initial pain in the bum, but it will save you time. If you can’t explain it, they can’t understand it.

Don’t assume; be clear about your expectations, the work that needs to be done etc. Nobody is a mind reader and things will get lost in translation.

Do a bit of research about market rates. This ensures that you don’t expect beyond your means but also ensures you don’t overpay.

Set up temp access to whatever files you need. Don’t give out your own username details and do limit access where necessary.

If needed, draft a confidentiality agreement or include it in a letter of engagement.

Don’t take the mick and cross boundaries by asking for more than was originally agreed. You wouldn’t like someone to treat you like that!

Agree about how and when you will be updated. There’s nothing more annoying than working with someone who doesn’t tell you what is going on. Obviously don’t be one of those annoying people that wants a blow by blow account once an hour, but do agree up front about how and when you’ll be updated so that you don’t spend your time panicking.

Creative Commons License photo credit: The National Guard

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system is busy screen

I’m getting the distinct feeling that flying by the seat of my pants is not good working practice, especially as I have a 9 month and 2.5 year old as ‘wing mates’ on the journey. A couple of months ago, I found out that my childminder has to take a month off due to an op. I talked about making plans…and then I made some plans but after almost a week of them both being home, it’s becoming apparent that I need to ride my own backside like Zorro if I actually want to get anything done over the next few weeks.

Be Routine & Have a Schedule

You’d think this would be obvious but really, it’s the type of thing you talk about and then wonder why it’s not happening. The best days are fun but with routine. The worst are when I lose my grip on the day and best laid plans come down like a house of cards.

If you want some uninterrupted time (aside from naps), it may be an idea to consider getting up an hour earlier. But if you’re getting up early don’t work/go to bed late, as you’ll be knackered all day and/or you’ll struggle to be effective when you are working. I’ve learned the hard way for ‘nightworking’ – get both of them in bed by 7 and cook dinner beforehand so that you can get straight down to work and get to bed at a reasonable hour.

Be rigorous with time and tempting as it may be to hang on Facebook, Twitter etc, limit yourself and make it productive, otherwise you’re throwing away the very time you’re saying you don’t have.

I’m using Let’s Freckle to time myself (see my recent post on it) – very effective for seeing how much time you waste…

Trying to work for the entire day whilst trying to entertain and take care of the kids, whilst also doing chores…will probably bring you to your knees. You are not superwoman!


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Jack Bauer Some of you may have caught some of my tweets on Saturday (from @selfemployedmum and @alisonrothwell) and been a bit mystified as to why I was promoting a product for you to buy, as I don’t normally do this.

On Saturday I was a guest speaker at an Internet Marketing seminar, organised by Nick James. Nick is a mentor of mine and an information product guru. For those of you unfamiliar with the phrase “information product” these are literally the products you see for sale on the net solving a problem someone has with the aid of books, audio CDs, software, DVDs etc, on all kinds of subjects from puppy training to crochet. I’ve bought quite a few information products and have always been interested in how they are put together.

On Saturday, in front of a live audience, Nick showed how easy it was to create your own quality information product, and, just like Jack Bauer, did it in “real time.” The product research was done in advance – Nick put together a package for people to learn how to make their own information products (!) The 24 hour Product Formula for a very reasonable price of £15.00. On Saturday he put together the webpage, blog and ran live direct marketing campaigns. The tweets you saw from me, were part of this.

The webpage went up, with minutes to spare, at the planned time of 11.00 a.m. (just as in real life there were a couple of technical glitches!). At 11.17, the first order came through. Every hour after that, the sales were announced and the Paypal account figure shown on the screen. I have to say it was amazing to see that whenever some action was taken (like launching the blog), you were able to see the effect on the sales figures.

My presentation focused on using SEO to promote your product, and I shared some SEO tips for quick returns. Other speakers explained how the graphics were put together for the product, how to use video marketing, set up a blog etc.

And the best thing?

Not only did Nick show how easy it was to create and market a quality information product (to an audience of Newbies), every penny of the money raised from each sale of the 24 Hour Product Formula is being donated to Oxfam, for their Haiti appeal.

By 5pm, Nick had reached his target of 100 online sales. By 2300, just 12 hours after launch, this had doubled to just over 200  orders. Yesterday, the total was 260 online sales and he’s hoping to make $10,000 within 48 hours of the product launch.

What I learnt:

  • That putting together an information product is so much easier than you think
  • You have to “take action”, make things happen and not dither about
  • That creating an information product could work really well for lots of businesses e.g. PR, accountancy, VA services, for both marketing and making money. For example, one delegate at the seminar had created products to help the self employed put together a SA tax return quickly.
  • If you create a quality product, for an audience which has a reason to buy, and market it properly, then you will make money.

Could you create an information product to help your customers?

You can check out the sales page here and also the blog.

Creative Commons License photo credit: John Griffiths

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